TERMS & CONDITIONS
This page (together with the documents referred to on it) tells you:
· the terms on which we sell and supply any products (the "Products") listed on our website http://www.baliwerkstaette.com (the "Website"); and
Please read these terms of sale and use (the "Terms") carefully before you purchase a Product or start to use our Website. By purchasing a Product and/or using our Website, you indicate that you accept the Terms and that you agree to abide by them. If you do not agree to the Terms, please refrain from purchasing any Products or using our Website.
INFORMATION ABOUT US
The website www.baliwerkstaette.com is owned and operated by the designer Berlisg Verena (the ‘Company'/the 'Sole Proprietor'), registered in Vienna, Austria (Hummelgasse 6, 1130 Vienna). The sole proprietor owns all rights, title and interest in and to this website.
For any questions, please contact us via email: firstname.lastname@example.org
References to "we", "us", "our", "company", "BALI WERKSTÄTTE", "BALI WERKSTAETTE" in these Terms are references to the sole proprietor.
TERMS OF SALE
Any sale of Product(s) via the Website will be on the basis of these Terms of Sale. We suggest you print a copy of these and retain them for your records.
PURCHASING PRODUCTS & PRICING
All prices are quoted in Euros/USD/AUD and are inclusive of VAT at the current rates and are correct at the time of posting the information. The total cost of your order is the price of the products ordered plus delivery.
Once we have received your order we will send you an email as confirmation. This email will contain your order number, which should be used if you need to track your order.
Only products for which stock is available can be added to your shopping basket. Products which have sold out will be clearly marked. Products marked by ‘Pre-Order’ can not be purchased immediately: you can however order them and we will contact you with the required delivery time. If for any reason we are unable to ship the product(s) that you have selected and purchased online, you will be contacted as soon as possible by BALI WERKSTAETTE.
Every effort is made to ensure that all the information provided on BALI WERKSTAETTE website is correct at the time of going online. If we discover an error relating to your order, we will contact you as soon as possible to advise you of the error and confirm that you still wish to proceed.
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information is posted on the site. Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the moment you place an order.
Due to technical limitations, slight variations between the colour and texture of the actual product and the image of the product shown on the website are to be expected.
ACCEPTANCE OF YOUR ORDER
You can place an order online by following the instructions, as they appear onscreen.
However, the display of any item on our website is not an offer to sell and BALI WERKSTAETTE shall be under no obligation to supply the products ordered through the website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered.
No order is binding on you or BALI WERKSTAETTE until we have accepted it and confirmed receipt of your payment in full of the price of the items and any delivery charges.
NON-ACCETANCE OF YOUR ORDER
We may not accept or cancel an order for any item at any time before delivery.
Non-acceptance of an order may be due to:
- Non-availability of a product (see stock availability)
- Our inability to obtain authorization for your payment
- The identification of a pricing or product description error
- Failure to meet the eligibility to order criteria set out in our Terms and Conditions.
You will be advised by email or telephone if we are unable to complete your order.
Please note that our products are hand-crafted and mostly made from natural materials, therefore some variations and imperfections may occur.
We suggest you to contact us if you feel that the item you have received is not equal to your expectations.
Remember the WABI SABI principle, which sees the beauty in the imperfection;)
We recommend to take care during use/wear and cleaning (dry cleaning only) since no complain can be made in case of improper use.
Please contact us if you have any questions.
ORDER CANCELLATION, REFUND & EXCHANGE
If you are not completely happy with any if the BALI WERKSTAETTE products, you may return them providing we receive them within 7 working days of receipt.
All items must be returned to Bali at your expense and we require you send them by trusted courier.
Tracking number is obligatory.
Items will be refunded or exchanged providing the item is returned in a new and unused condition. They should be in the same condition as when they arrived with the original packaging intact and tags attached. Please note that you are responsible for taking care to ensure the items are received in a good condition and not damaged in transit.
Before returning an item please contact us by e-mail at email@example.com within 48 hours of receipt of goods.
We are not responsible for return postage and package that do not reach us.
Please note that we do not offer returns for customized and make-to-order items.
You will not resell any goods or offer any goods for sale, in any country without our prior agreement.
You agree fully to indemnify, defend and hold Bali Werkstaette's sole proprietor, and/or Bali Werkstaette’s collaborators, agents and suppliers, harmless immediately on demand, against all claims, liability, damages, losses, cost and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use on this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
BALI WERKSTAETTE currently accepts payment with Credit Cards, PayPal and bank transaction.
Banking data for payment via bank transaction:
To: Verena Berlisg
Name of the Bank: BANK AUSTRIA
IBAN: AT35 1100 0113 6583 2200
SHIPPING & HANDLING
BALI WERKSTAETTE will endeavor to dispatch all orders within 10 working days of order acceptance, subject to availability. We always try our best to ship as soon as we can.
For urgent delivery: please contact us.
Pre-orders or Made-to-Order products will be subject to longer waiting time, as we will produce these items just for you and on your request only.
Your order should be delivered within 7 working days* from the shipping date.
*Not accounting for any delays that might occur in customs or from other circumstances out of our control.
Please contact us for urgent requests & Wholesale inquiries: shipping costs may vary considerably.
When ordering products from Bali, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. BALI WERKSTAETTE has no control over these charges and cannot predict what they might be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from BALI WERKSTAETTE online, you are considered the ‘Importer of Record’ and must comply with all laws and regulations of the country in which you are receiving the product.
We’re not able to ship to P.O. Boxes, or APO/FPO addresses - a physical street address is required.
We are unable to redirect orders once items have been dispatched. The transport service will deliver your order between 8am-6pm, someone must be available during the daytime to sign for the package.
We recommend shipping to your work address. Three delivery attempts will be made, if delivery is unsuccessful the parcel will be returned to BALI WERKSTAETTE and all associated charges (much more than the original shipping cost) will be passed on to you.
When you order online, you will be asked to enter the country of delivery. After this we will calculate the delivery charge appropriate to your destination. International delivery is available worldwide.
Please be assured that any information you pass to us is kept private and confidential. We will not share, rent or sell your personal information without your consent.
We collect information when an order is placed on our site. We hold personal information such as name, address and phone number to allow us to fulfill your order and manage your account. We do not hold credit card details. These are passed directly onto our payment partners system and are not recorded on our system.
We also reserve the right to disclose your details to a third party if a complaint arises concerning your use of our site that is inconsistent with our Terms and Conditions. We reserve the right to disclose your details to comply with any applicable laws or lawful government requests we may receive.
We may collect non-personal data about the use of our website. For example the length of time spent on the site, pages visited or volume of usage.
If you have any further enquiries or would like us to remove your data from our database please email us at firstname.lastname@example.org and we will do all we can to help.
When purchasing a good on www.baliwekstaette.com we will be pleased to keep you posted through our newsletters send out to you on a regular basis. If you don’t want to receive our newsletters, simply inform us by sending us an email with the request to remove your email address from our newsletter-database.
If you have any concerns about material which appears on our Website, please contact
ACCESSING OUR SITE
You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.
INTELLECTUAL PROPERTY RIGHTS
By entering and using this site, you acknowledge and agree that all the text, graphics, logo, images, photographs, designs and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design right, trade mark rights and other intellectual property rights, which are either owned by Verena Berlisg or licensed to it by third parties. You acknowledge and agree that the material and content contained within this web site is made available for your non-commercial use only.
RELIANCE ON INFORMATION POSTED
We have taken every care in the preparation of the content of this Website. However, commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. In particular, we have made every effort to display as accurately as possible the colors of our products that appear at the Website. We cannot guarantee that your computer monitor's display of any color will be accurate. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents.
OUR SITE CHANGES REGULARLY
We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.
Your use of this site is at your sole risk.
The material displayed on our Website is provided without any guarantees as to its accuracy. To the extent allowed by law, we, other members of our company and third parties connected to us exclude:
· all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
· any liability for any direct, indirect or consequential loss or damage (including, without limitation, loss of income/revenue, business, profits/contracts, anticipated savings, data, goodwill or wasted time) incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it; and
· for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.